Jokabet Casino - Player experiences issues with deposit refund.

I deposited 50 euros but the payment system cancelled it. I've been writing in the chat for 4 days asking for a refund and I've received no solution.

Dear jadertata85, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Hello, the money was charged from my bank and it appears in the casino account but the system canceled it. I have seen many complaints about this JOKABET casino about similar situations. I just want my money back, thank you.

Hello, have you not responded to me about my case?

Could you please send here the screenshots showing your payment was canceled? I am not sure I understand what you mean by saying that you see the money in your casino account but the payment was canceled by the system.

Dear jadertata85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.