The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. Her money hadn't been received yet. After our team advised her to wait for at least 14 days after requesting the withdrawal, she confirmed receiving her funds a couple of days later.
Jokabet Casino - Player believes that their withdrawal has been delayed.
Amount: £6,000
Jokabet Casino
Safety Index:HighSafety Index
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8.5
Jokabet Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
I withdrew £6000 on the 25th Feb, the website cancelled the withdrawal and took me through the verification process, which I completed, I then withdrew the £6000 on the 26th Feb and it’s been pending ever since. I’ve contacted them multiple times and just been told to wait. After reading all the reviews I don’t think they will pay me
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9 months ago
Dear Katkoota100,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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9 months ago
Hello, I did recieve this a couple days ago. But on another matter I’m having problems with Golden Genie. I’ve recently decided to ban myself from online gaming and I’ve asked Golden Genie multiple times to close my account in which they haven’t, resulting in spending a lot of money. I’ve sent numerous emails. I’ve also spoken to the chat support multiple times and they tell me to email
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9 months ago
Dear Katkoota100,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
If you experience issues with another casino, please submit a separate complaint as we cannot contact two casinos via one complaint thread. Thank you for your cooperation.
Best regards,
Kristina
Casino.Guru
