Jokabet Casino - Player believes that their withdrawal has been delayed.

I have been told that wait 5 more days and the reason is that " The Server" had CRUSHED. Despite sending me the approved and the PayOut ticket. The chat agents told me to be patient by giving them 5 more days.

Dear MundekeFaila,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Casino Guru,

I did re-contacted the Casino today again about my withdrawal payout, surprisingly they refused to believe that I did not received my withdrawal, and they requested that, in order to escalate my query to the Withdrawal Payment department I have to send my Bank Statement in pdf from the date my payout was approved. Is it the way Casino do ?

Dear MundekeFaila,

Have you received your withdrawal from the casino yet?

Dear MundekeFaila,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Kristina,

I have not received any of my withdrawal and I never heard from them, since last time.

Thank you for your reply, MundekeFaila. Have you made any successful withdrawals before? Could you please clarify if you provided the requested bank statement?

Have you accumulated your winnings with or without an active bonus?

Dear MundekeFaila,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Kristina,

I don't know what role you are playing really! Do I need to provide my bank statement to "Jokabet" in order prove that my withdrawal was NOT received? I asked them to send me the detailed bank success approval but no one responded to my request because they know as well as you that they haven't approved the withdrawal.

Well, yes actually. This is a standard process in cases like this. No casino would resend the payment without confirming that it has not been received yet, which is usually done by reviewing the bank statement.

Dear MundekeFaila,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.