A player from the United Kingdom successfully opened an account and deposited £300 only to learn that the casino doesn't accept players from his location. Despite promises from the casino, he is still waiting for his refund. The complaint was resolved as the player received his refund.
Jokabet Casino - Casino hasn't refunded the ineligible player.
Amount: £300
Jokabet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
Jokabet Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Hi on August 20th I was allowed to open an account and deposit £300 but later found out that this casino does not accept players from the casino . I have contacted the casino and asked if they would refund my £300 and they said they would , but I am still waiting . Also when I deposited money it went to companies unrelated to the casino . The reviews on trust pilot speak for themselves
Public
Public
11 months ago
Hello Lynne258,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jokabet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Why wouldn't you be supposed to register there? Do you still have your deposited money on your casino account or how much is your current balance? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
11 months ago
Hi , my money was refunded this morning, so please close the case . Thank you
Public
Public
11 months ago
Dear Lynne258,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
