Jokabet Casino - Casino hasn't refunded the ineligible player.

Hi on August 20th I was allowed to open an account and deposit £300 but later found out that this casino does not accept players from the casino . I have contacted the casino and asked if they would refund my £300 and they said they would , but I am still waiting . Also when I deposited money it went to companies unrelated to the casino . The reviews on trust pilot speak for themselves

Hello Lynne258,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jokabet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Why wouldn't you be supposed to register there? Do you still have your deposited money on your casino account or how much is your current balance? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi , my money was refunded this morning, so please close the case . Thank you

Dear Lynne258,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru