The player from Australia has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. The complaint was rejected because the player did not respond to us.
Joka Room Casino - Player’s withdrawal has been delayed.
Amount: A$5,000
Joka Room Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
I have tried to contact and finalise my KYC COUNTLESS TIMES each week for a month now and nothing has happened!!! KYC is not approved and their is no real correspondence on there behalf? I want to withdraw the $5,000 and it feels like they are delaying my KYC SO I SPEND IT BACK IN THEIR CASINO!!! This is starting to feel like a scam
Public
Public
3 years ago
Dear Joel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal. I fully understand it may be frustrating to send all the documents over and over again but it's a common procedure in almost every casino.
Please forward any relevant communication between you and the casino to nikolas.b@guruadmins.com.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Nick
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