The player's struggling to withdraw his winnings as the casino site is down. The case was resolved as the player received her balance despite the site is down.
Joka Room Casino - Player's struggling to withdraw.
Amount: A$2,400
Joka Room Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Joka Room Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
4 days ago went thru withdrawal of 400 and this morning 1800. I still currently had 200 of spending account. This evening I went to log into my account to discover they have shut down.
I have emailed the service department and waiting for a reply .. what are my chances and with no notice of shutting down is very disheartening. Where do I go from here?
Public
Public
4 years ago
Dear Tee,
Thank you for submitting your complaint. I'm really sorry to hear about your problem. We are receiving many complaints with the same issue. As far as we know you will be still able to withdraw your winnings through their support. We experienced the same issue with their sister casino, and later we found out they are only re-branding - different site/name - but your account should be still available there. I would recommend you to wait a few days to see how the current situation escalates. Let us know if there will be any update regarding the case.
Best regards,
Nick
