The player from Australia is having difficulties accessing her casino account. Player’s complaint has been resolved successfully.
hi I am Vip member with both Joka room and pokie pop and I have put through thousands and I have all of a sudden not been able to access my account tried to contact c intact nothing pokie pop said tech issue will be fixed within hour 3 hours has passed and still can’t and I can’t get hold of Joka room sent emails no response
Dear Suzanne,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise if you’re receiving any error message when trying to access your account? Please forward it to me. If the problem is persisting, we will contact the casino and ask for their cooperation. Thank you in advance for your reply.
Best regards,
Petronela