HomeComplaintsJoka Room Casino - Player’s struggling to access her account.

Joka Room Casino - Player’s struggling to access her account.

Amount: ??

Joka Room Casino
Safety Index:Very low
Submitted: 25 Mar 2020 | Resolved : 06 Apr 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Australia is having difficulties accessing her casino account. Player’s complaint has been resolved successfully.

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4 years ago

hi I am Vip member with both Joka room and  pokie pop and I have  put through thousands and I have all of a sudden not been able to access my account tried to contact  c intact nothing pokie pop said tech issue will be fixed within hour 3 hours has passed and still can’t and I can’t get hold of Joka room sent emails no response 

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4 years ago

Dear Suzanne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise if you’re receiving any error message when trying to access your account? Please forward it to me. If the problem is persisting, we will contact the casino and ask for their cooperation. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Suzanne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Hi there seemed to be a tech issue it has been resolved now thank you 

Edited
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4 years ago

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

 

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