Joka Room Casino - Player’s having difficulties withdrawing her winnings.

im a vip jokaroom player. Ive been able to withdraw from this casino with no problems. The problems started when my 2nd credit card took about 4 weeks to be verified and while I had won several times, I could not withdraw. Played thru those amounts and, yep all this time and maybe 3rd or 4th win now, all over 1000...no option to withdraw. A cancelled system error cancells the withdraw followed up by waiting in a queue for 20 min at a time and constantly told " one moment or im checking with our security team to see what the problem is". Tell you what the problem is, they can take thousands with no option to withdraw!

Dear Marcella,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Is your second credit card verified now? Is there any balance left on your account?

If you received any statement from the casino, please forward it to my email address kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

The card is verified, however cannot withdraw, keep getting pop up cancelled error and have spent hours trying to resolve this issue. You responded faster written to customer support...they haven’t even responded.

Marcella, could you make a screenshot of this error and post it here, please?

this is one of several attempts

Marcella, has the casino replied to you since last week? Please let me know so we can move forward with this complaint.

Dear Marcella,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

I cancelled my acct with this Jokaroom. Every time I played I would have to contact customer support. The last conversation I had with one of their agents took over an hour and still was not resolved. I received a letter confirming cancellation and they said they would still work to resolve the matter, I've not heard anything back. So played thru balance and cancelled acct.

Unfortunately, there is nothing we can do for you under these circumstances because you played all of your winnings (and closed the account), therefore we have to reject your complaint. I understand that this situation would never happen if you could withdraw your winnings in the first place, however we could help you only if you had some balance left.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.