Joka Room Casino - Player’s gameplay was interrupted due to a technical glitch.

I've played with jokaroom enough to make it into their VIP program, about 2 weeks ago i got free spins on a $5 hit but the free spins froze ..after contacting support numerous times extended waiting times on the chat being unable to speak to the security team or a manager for extended periods of time due to the time difference regarding the issue it still hasn't been resolved finally getting to speak to the security team they offer a $50 refund and a $10 bonus please note that I deposit in excess of 500-1000 each fortnite 

Today I closed my account due to the way they deal with issues will not be playing with jokaroom again 

Dear Justin,

Thank you for contacting Casino Guru. I’m sorry to hear about your negative experience. You mentioned the casino offered you a $50 refund and a $10 bonus, but you turned it down and closed your account. I looked at the picture you uploaded but it’s not clear from the screenshot how much money you lost or could potentially win. Was the compensation not acceptable for you? How can I help you?

Best regards,

Peter

No I don't feel the compensation was up to par I was a regular depositor, on that day alone I deposited $210 and with other winnings I'm sure I would of put more than that through farmville 2 alone. on a $5 bet I could of won anywhere from 50 - 1000+ on a feature depending on the pay out but I'll never know 

I just feel the way the casino delt with my issue wasn't up to scratch with the money i spent.  on numerous occasions I was told to wait 24 hours for a response but had to chase them my self for days on end in which I was told that there was no issue with the game I then forwarded more screenshots of the issue was told to wait 24 hours on multiple occasions in which i did but correspondance was poor on their part. I just got sick of waiting and I feel 2 weeks was ample time for an issue to be rectified but it wasnt. before i closed my account i enquired about the issue to see if anything new had been done only to be told they couldnt give me a bonus and that was it 

I don't think anything can really be done now unless a higher refund could be given but I'm doubtful  I just wanted to put my experience online for others to be warned I enjoyed myself when it Was working but as soon as an issue arises theres no help to be found 

Hi Justin,

Thank you for the reply. I understand your frustration, but I can't penalize the casino for this. Especially if the casino offered you a compensation and you turned it down and closed your account. I'm afraid, there's nothing I can do for you in this case. I will have to reject the complaint. I wish I was of more help.

Best regards,

Peter