The player's experiencing troubles with customer supper as they are slow and not responsive. The complaint was rejected as it was meant to be send directly to Joka Room.
Joka Room Casino - Player's complaining about customer support.
Amount: A$50
Joka Room Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Absoltely ridiculous customer service from JokaRoom. I was waiting over an hour to make one $50 deposit and it would not load. I then went to live chat and waited another 10 minutes to speak to 'Tori' who said she would look at my account and only be a few minutes, she took half an hour to reply to all my messages and all she said was log out and in again which i had tried multiple times, once i told her that well...... of course i am still waiting to hear back from her and this sin't the first time i've experienced this issue. the worst customer service i have ever experienced and the wait times for everything is out of this world. Terrible, terrible, terrible.
Public
Public
3 years ago
Dear Jake,
Thank you for submitting a complaint. I'm sorry to hear about your issue. However, we are not able to build a case based on your given information. Can you advise if you have received your deposit? I'm not really sure in what else could we help you in this case. Please let us know if there's anything.
Best regards,
Nick
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