HomeComplaintsJoka Room Casino - Player’s complaining about customer support.

Joka Room Casino - Player’s complaining about customer support.

Amount: €200

Joka Room Casino
Safety Index:Very low
Submitted: 19 Apr 2020 | Case closed : 05 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is experiencing difficulties contacting the casino customer support and live chat. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

There’s no customer support what so ever.  They are Fucken joke.  Disgusting. waiting forever for online chat.  once through only to wait again.  

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4 years ago

Dear Duc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify if there are any funds being held by the casino? Why you have been trying to contact the casino? Was your account blocked or it’s still accessible? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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4 years ago

Dear Duc,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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