Joka Room Casino - Player's complaining about casino availability.

To whom it may concern.

I came to you when I needed your help once before, you helped resolve the issue for me, I am hoping you can resolve this major issue for me again. I am a VIP customer since september 2018 at jokaroom casino. I have been a loyal, consistent member that has deposited over 100 thousand of raw money. I have invested 2 years to build up my VIP status and trust with this casino and now it's saying they are no longer in operation. I spoke with my vip host yesterday during my cashback, he said nothing, i spoke with customer service about the casino being up for maintenance for 45 minutes (being lied to) now it has been 20 hours and it still states "joka room casino is no longer in operation. I tried to contact the email given on this message and no reply. I also did my own research as the sister site of this casino, pokiepops has also shut down. Ironically I also found out the same management and owners have opened a new casino named "KING Jonnie". Now as you can imagine, I have had 2 years with this casino deposited over 100 thousand dollars, became an elite VIP member, had agreements with management and then all of a sudden, everything is gone. Something is very suspicious here and I am hoping you can help me resolve this, I want one of two things, either I want to be paid a lump sum that is reasonable, for destroying all the hard work and time ive invested to become such an elite VIP all the money ive given this casino for them to just breach their own contract by shutting down without notice or they can find a way to carry over my VIP status at their new casino where they are the same management. I hope to hear back from you soon as this is a very stressful time for me as I really did not deserve such treatment and lies.

Kindest Regards

Troy

Dear Troy,

Thank you for submitting your complaint. I'm really sorry to hear about your problem. We are receiving many complaints with the same issue. As far as we know you will be still able to withdraw your winnings, if you have any, through their support. We experienced the same issue with their sister casino Johnny Kash Casino, and later we found out they are only re-branding - different site/name (King Johnnie which you have mentioned) - but players were still able to keep their old accounts there. I would recommend you to wait a few days to see how the current situation escalates. Let us know if there will be any update regarding the case.

Best regards,

Nick

Hello Nick,

I was able to figure out a way to bypass the "we are no longer operation" page. I had to put the VIP section URL in and it was able for me to chat to support. The concerning thing is the fact no one told me of this as I am an elite VIP there and the fact I have read other reviews saying that it has closed that it no longer takes australian customers, however then when I spoke with customer support they said they can assure me that jokaroom is still active. I also told them yesterday around 16 hours ago for management to call me as I was dealing with management until the leading VIP manager, left, ive had issues with my "vip host" as he has continued to try and breach the agreement ive had with jokaroom for months now, which is a cashback settlement that is in place as I always have deposited and made sure that I accept no other vip bonuses or match bonuses, as well as including the dimes and withdrawals making sure the percent ratio is correct, so you can imagine I would never allow any casino to breach an agreement of such. Anyway, apparently the "new vip manager is contacting me today in regards to all. I will let you know what happens if they do this, I hope they can resolve the issue otherwise I want to push the matter further. thank you for your time Nick

Kind Regards.

Troy

Hey Nick

I have heard from jokaroom casino, i didnt get a phone call from management, which is okay because my vip host assured me that he spoke with management and my agreement of 10% cashback will stay the same. He also said that the URL should have never been the basic site for me because I am a VIP, so I will log in with the other URL now, I am still not sure why there is other things stating that its closed and no longer in operation, but for no, I will just play it by ear. Thank you very much, if there are more problems ahead I will inform you guys here. For now the issue is resolved and I do not want you to go out of your way when for now everything is okay. Thank you Nick and thank you to the casino guru once again..

Kindest Regards

Troy

Dear Troy,

Thank you for letting us know that your issue was resolved. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regrads,

Nick

Casino.guru