Joka Room Casino - Player’s attempts to close the account have been overlooked.

Anyone with half a brain will see these positive reviews are mostly fake . This company is the same company as Johnny Kash. It has the exact same menu and sign up process . I had an issue with my cards multiple times and asked them to close my account as there is no option to perm close account . The operator said ok he will do then asked for my birthday and real name , I told him my details then he said they are wrong . I went into the account details and noticed someone had changed my account details . I told him to remove my account so many times and he kept telling me how I can avoid visa payments and try neosurf. I asked where the platform is located and he refused to tell me . This site is a scam and its the exact same operator in the support team working for Johnny Kash . DO not give these scammers your money

Dear Gary,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent requests for your account’s closure. My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Gary,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.