Joka Room Casino - Player’s attempts to close her account have been overlooked.

I deposited over 3 months $25'000 and tried to ban myself 3 times. There was no return at all while I played. It just ate my money. This site robs from people, wait time to chat to them is so long and they leave you waiting. Very rude. Game also glitches a lot.

Dear Melissa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent requests for your account’s closure. My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why?

I have checked terms and conditions, and this is what I found https://www.jokaroom.net/en/responsible-gaming:

Is this the email address that you have sent the email to?

jokaservice@jokaroom.net

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, I can’t send screen shots because it was on chat online. Also they offered a couple of small bonuses to keep me. $100 and then the next time $50

Thank you very much, Melissa, for your reply. If you would like to close your account permanently, please send an email to jokaservice@jokaroom.net. State your account details in that email together with a reason why you wish to close your account.

Dear Melissa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.