Joka Room Casino - Player’s account has been blocked.

Dear ihavearrived,

Thank you very much for submitting your complaint. Firstly, allow me to congratulate you on your great win. Secondly, I’m sorry to hear about your problem while withdrawing it. We will contact the casino and ask for their cooperation, but, before we to so, please could you specify if you have withdrawn any funds in the past? Have you activated any bonus prior to accumulating this substantial win? Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

It was a misunderstanding about them locking me out. I believe i may have jumped the gun in accusing them of skullduggery. They merely locked my account because I tried to wothdraw multiple times. I apologise to the crew at casino gurus and at Jokaroom casino.

No worries. Can I consider your issue to be resolved or is there anything else, we could do for you?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information we will assume that your problem got resolved. Thank you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.