The player from New Zealand is having difficulties accessing her casino account. Player’s complaint has been resolved successfully.
Joka Room Casino - Player’s account appears to be blocked.
Amount: €12
Joka Room Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Joka Room Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
i have just been temporarily band just after depositing money why is that? i can not go on to the web site what so ever??
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4 years ago
Dear Krystal,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise if you’re receiving any error message when trying to access your account? Please forward it to me. If the problem is persisting, we will contact the casino and ask for their cooperation. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Dear Krystal,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Thank you very much Krystal for your cnfirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
