HomeComplaintsJoka Room Casino - Player’s account appears to be blocked.

Joka Room Casino - Player’s account appears to be blocked.

Amount: €12

Joka Room Casino
Safety Index:Very low
Submitted: 27 Mar 2020 | Resolved : 07 Apr 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from New Zealand is having difficulties accessing her casino account. Player’s complaint has been resolved successfully.

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4 years ago

i have just been temporarily band just after depositing money why is that? i can not go on to the web site what so ever??

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4 years ago

Dear Krystal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise if you’re receiving any error message when trying to access your account? Please forward it to me. If the problem is persisting, we will contact the casino and ask for their cooperation. Thank you in advance for your reply.

Best regards,

Petronela

 

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4 years ago

Dear Krystal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Hello sorry problem was solved 

Edited
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4 years ago

Thank you very much Krystal for your cnfirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

 

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