HomeComplaintsJoka Room Casino - Player’s account appears to be blocked.

Joka Room Casino - Player’s account appears to be blocked.

Amount: €12

Joka Room Casino
Safety Index:Very low
Submitted: 27 Mar 2020 | Resolved : 07 Apr 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from New Zealand is having difficulties accessing her casino account. Player’s complaint has been resolved successfully.

Public
Public
4 years ago

i have just been temporarily band just after depositing money why is that? i can not go on to the web site what so ever??

Public
Public
4 years ago

Dear Krystal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise if you’re receiving any error message when trying to access your account? Please forward it to me. If the problem is persisting, we will contact the casino and ask for their cooperation. Thank you in advance for your reply.

Best regards,

Petronela

 

Public
Public
4 years ago

Dear Krystal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Hello sorry problem was solved 

Edited
Public
Public
4 years ago

Thank you very much Krystal for your cnfirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

 

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news