HomeComplaintsJoka Room Casino - Player is experiencing difficulties withdrawing his winnings.

Joka Room Casino - Player is experiencing difficulties withdrawing his winnings.

Amount: A$2,000

Joka Room Casino
Safety Index:Very low
Submitted: 23 Feb 2020 | Case closed : 11 Mar 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia criticizes lengthy and unclear withdrawing process. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

they are quick to take your money, but have fun withdrawing it, told same thing over n over, it has been escalated apologies send you round in circles, had over $2000 but have to play it down to $150 for withdrawal which is just a joke they say it is in my control, why cant i withdraw then even after this? i would never deposit another cent here.

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4 years ago

Dear Aaron,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Please could you answer a few questions, so I can fully understand what the issue is? Did you complete the KYC (Know Your Customer) process successfully? Was this your first request for a withdrawal, or you have received winnings from this casino in the past? Thank you very much in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Aaron,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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