Joka Room Casino - Player is enquiring about casino accessibility.

I am curious as I finally start to win , I’m up 2500 they have shut the site on me for maintenance, is this normal as I think it is not really fair ??

Dear Arky79,

Thank you for submitting your query. Since last March 2020, we have received many complaints from the regular players (non-VIPs) with the same issue. As far as we know, even if the casino has been closed for rebranding, regular players are still able to withdraw their winnings through casino support jokaservice@jokaroom.net.

However, apparently, there’s a lounge which is still available for the VIP players.

Could you please advise the exact casino website link since Joka Room is marked in our database as closed? When was the last time when you’ve logged into your account successfully? Looking forward to hearing from you.

Best regards,

Petronela

Dear Arky79,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.