Joka Room Casino - Player has experienced technical problem.

On the game Money Train i purchased a 30cent bonus at a cost of 24 dollars,then the bonus dropped and the game then glitched send me back to the lobby..the 24 dollars was taken from my balance so i thought if i went back to the game money train the bonus would continue but it did not and nor did the 24 dollars return to my balance..so i purchased the same bonus hoping it would not charge me but it did.so i went through my game history and it clearly shows a 24 dollar bet with a zero win..which if you know the game money train,it is not possible to get a zero win bonus due to the fact that the bonus starts you off with 3 different multipliers..The casino considered there to be no irregularities so they closed the matter,in turn i closed my account because i got fucked off and angry then sent a nasty email.

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Since you have closed your account, there is not much we could do for you. Any possible investigation or reimbursement wouldn’t be possible (and this applies to your first complaint too).

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear John,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.