Joka Room Casino - Player has experienced technical glitch.

My iPad kept glitching and locking up while playing the pokies.

I had just topped up with $100.00 and went to pick the value to wager.

the iPad locked up and somehow the whole $100.00 was wagered on 1 bet. I spent the next 3 days and hrs of my time waiting and talking to customer support team. I was told I’d be reinstated and the funds would be reflected once I restart the game.

I did as I was asked but no funds were reflecting.

I sent screen shots and then I was told they cannot help.

absolutely poor service.

Dear Riley,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do that, could you please forward your game history to petronela.k@casino.guru? Why the casino refused to reimburse you? Was this your first deposit in this casino or you have deposited funds in to your account before? I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

i have deposited a few times that wasnt my first deposit. i will foward the game history aass requested.

Dear Riley,

I still haven’t received your game history. Thank you.

Dear Riley,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.