Joka Room Casino - Player has been asked to provide documents for verification.

There’s no contact no. for a start. Why would they need your credit card pic (front & back) instead of bsb & acc no. Being smart on the online chat, saying we are going around in circles. Perhaps identity theft. My lawyer has now taken things into his hands & scams have been contacted. They are not wishing to pay what they owe & the online chat & customer service have stated they have forwarded this matter to their finance department & no one has returned the complaint in the 24-48hr time frame. DO NOT PLAY.! THIS IS A SCAM

Dear Angela,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Every casino is unique and requires different documents from the player. Asking for a photo of the credit card you deposited with isn’t anything unusual. Most casinos allow players to partially cover the credit card number, so only the last four digits are visible.

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Angela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.