HomeComplaintsJoka Room Casino - Player expressed distrust in the fairness of the casino.

Joka Room Casino - Player expressed distrust in the fairness of the casino.

Amount: A$1,600

Joka Room Casino
Safety Index:Very low
Submitted: 04 Feb 2020 | Case closed : 27 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Michael, a player from Australia, spent quite a big amount in the Joka Room Casino, but he didn’t win in a single spin.

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4 years ago

I have spent more then 3000$ , in the pokies not one single win not one single bonus not one single could explain to me why my money kept disappearing from my account I have lost thousands in this casino room and I am disgusted it's a scammed casino and there only init to take my money and all they could say after I have spent so much and get no wins is my account has been blocked for months and everything so no matter what I did it wouldn't of worked.  I am fed up and over wasting money on something that's just takes my mone and I get no win or anything ... I don't have nothing to show for my money spent I can even shoe my bank statement showing how much I've spent in months just to be ripped off 

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4 years ago

Hello Michael.

 

Thank you very much for submitting your complaint through our website. We absolutely appreciate that you shared your experience with the Casino Guru team, and we are very sorry to hear about your situation. Are you able to get or do you have any record of your game history in this casino? It would be very useful for the investigation.

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4 years ago

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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