HomeComplaintsJoka Room Casino - Player expressed distrust in fairness of the casino.

Joka Room Casino - Player expressed distrust in fairness of the casino.

Amount: ??

Joka Room Casino
Safety Index:Very low
Submitted: 28 Dec 2019 | Case closed : 20 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Dipsum, a player from Australia, won quite a big amount and experienced uncertain difficulties in this casino.

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4 years ago

this online casino is fake it took all of my money it jumps from the number if I bet it more its a scam guys don't play it they will take all of your money as they have taken my $8000. online casinos are the worst I am never playing it again

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4 years ago

Hello Dipsum.

 

Thank you very much for submitting your complaint. We are very sorry to hear about your negative experience and we will do our best to resolve your case. Could you provide us with more information, please? Did the casino provide you with any sort of explanation why they confiscated your money?

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4 years ago

Dear Dipsum,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

first of most I have not won any money from the joke online casino. the reason I am saying its fake is because if I put bet on a number with high number then when it stops on the number it jumps through the other one. this site is fake and I will suggest my friends not to entertain on this site it took my $AUD 10,000. for the more information what are to be needed you can ask me I will provide you the details.

thanks

Edited
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4 years ago

Hello Dipsum.

 

Could you explain this statement and provide us with proofs if you have any (''with any daif I put bet on a number with high number then when it stops on the number it jumps through the other one'')?

Did the casino confiscated your winnings or you have totally lost 10 000AUD 'it took my $AUD 10,000''?

Edited by a Casino Guru admin
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4 years ago

Dear Dipsum,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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