Joka Room Casino - Player complains that she didn’t win anything.

I have spent over 6000 dollorsand not one decent win it withdraw from the time I signed up. And when approached they accuse me of lying when I provided all the screenshots etc.disgusting 

Dear Dee,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Hi, you can request a history transaction and is there a email address where I can send you all the attachments please as on here I can only send one photo 

Thank you Dee. You could forward all the supporting evidence to petronela.k@casino.guru. Thank you in advance.

Emailed you now

Dear Dee,

Thank you for forwarding all the relevant conversation. Unfortunately, I have to say I don’t see any signs of casino representative being rude to you. How do you wish to proceed with this complaint? Would you like us to contact the casino regarding your No Deposit bonus? Thank you.

You guys are all the same no never mind I won't be going ahead with this casino. 

Unfortunately,  we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino.