The player from Australia is dissatisfied with the casino’s RTP (Return to Player) and support. After a closer examination, we rejected this complaint as unjustified.
Joka Room Casino - Player complains that she didn’t win anything.
Amount: A$6,000
Joka Room Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Joka Room Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
I have spent over 6000 dollorsand not one decent win it withdraw from the time I signed up. And when approached they accuse me of lying when I provided all the screenshots etc.disgusting
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4 years ago
Dear Dee,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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4 years ago
Hi, you can request a history transaction and is there a email address where I can send you all the attachments please as on here I can only send one photo
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4 years ago
Thank you Dee. You could forward all the supporting evidence to petronela.k@casino.guru. Thank you in advance.
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4 years ago
Dear Dee,
Thank you for forwarding all the relevant conversation. Unfortunately, I have to say I don’t see any signs of casino representative being rude to you. How do you wish to proceed with this complaint? Would you like us to contact the casino regarding your No Deposit bonus? Thank you.
