The player from Australia is questioning fairness of poker game. We rejected the complaint because the player didn't respond to our messages and questions.
The game was not fair at all. Averytime I have beautiful cards the dealer was more beautiful cards compare to mine. and when I bet higher I lost all the time. It's not a fair game at all.
Dear Quennie,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance and the one regarding Video Poker: https://casino.guru/how-to-play-video-poker.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela