Joka Room Casino - Part of player’s balance has disappeared.

Hi I was playing with the Joka Room company in Melbourne Victoria on my phone . I had approx $4000 or just a little over . I woke Up to withdraw my money. And it showed as $1512 . This is totally incorrect . I wish I had took a photo of the balance . They are lying to me please help me

I have emailed them several time and there saying that I played up until that amount which is not incorrect .

could you please look into they are trying to scam me

that is my mobile number***

Dear Bilge,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with the casino? If your account is still accessible, could you please forward your cashier and game histories together with any relevant communication? My email address is petronela.k@casino.guru. Lastly, could you please confirm that you haven’t provided access to your account to anyone else?

 I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Dear Bilge,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.