HomeComplaintsJoka Room Casino - Casino’s website seems to be offline.

Joka Room Casino - Casino’s website seems to be offline.

Amount: A$50

Joka Room Casino
Safety Index:Very low
Submitted: 07 May 2020 | Case closed : 25 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The payer from Australia is experiencing difficulties accessing the casino’s website. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
4 years ago

After depositing 50$ the website wouldnt load anything, couldnt even load the contact screen, nothing works.

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4 years ago

Dear Nathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website, as if I were in Australia, and didn’t experience the same difficulties. Since you have filed this complaint four days ago, please could you advise if the issue is persisting? Looking forward to hearing from you.

Best regards,

Petronela


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Public
4 years ago

Dear Nathan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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