Johnny Kash Casino - Player’s account has been hacked.

Johnny kash has been hacked and they won’t reply to emails I have had illegal withdrawals my bank is currently trying to get funds returned we’re they have been hacked they are taking no fault it’s currently with my banks fraud division and I have lost 400 in withdrawals that I withdrew to my account but because it was hacked they now cannot pay it

Dear Megan,

Thank you very much for your feedback. I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

Since the issue is being investigated already there is not much, we can do for you. Please let me know if there is anything else, I could assist you with, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Dear Megan,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Still nothing all the bank can tell me is it’s a Nigerian hacker and my chances of getting money refunded is zero and to ask the casino but I have done this and they are refusing to have any pet and they are not answering emails I can’t find a reputable casino they have either taken money or take a lot more than they should for deposits and withdrawals

Also update as of today it’s $800 even though my card was cancelled they were pending on there all up it’s $800 the bank has said it’s digitally hacked I can’t even add it as fraud it cause I had originally handed over my card details 😭😭😭😭

Dear Megan,

Thank you very much for your reply. I’m truly sorry to hear that your problem remains. Since your bank is investigating already this issue, the only recommendation from our side is to contact an independent website https://mychargeback.com/. If I understand it correctly and your funds have been deducted  from your bank account, this company will try to negotiate with the bank and arrange a chargeback up till 90 days since the transaction. Unfortunately, there is one catch, if you chose this way you might experience difficulties with other casinos in the future. However, I still believe it’s worth of trying. Please let us know if this advice was helpful. I will set the timer for 14 days and wait for your reply patiently. Thank you in advance.

Dear Megan,

Have you received any reply? We are extending the timer by 14 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Nothing as yet still waiting the bank can’t dispute for 28 days

I understand. I will check back with you in 2 weeks.

Dear Megan,

Have you received any reply? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.