Johnny Kash Casino - Player is struggling to withdraw her winnings.

They keep asking me to send verification of credit cards, drivers license and a bill .

keep stuffing me around but no money comes . Then the site closes down can’t access it anymore .

Dear Julie,

Thank you for submitting your complaint. I'm really sorry to hear about your problem. We are receiving many complaints with the same issue. As far as we know, even if the casino has been temporarily closed for rebranding, you still should be able to withdraw your winnings through their support ask@johnnykash.com

I would recommend waiting a few days to see how the current situation escalates. Thank you in advance for keeping me updated. Looking forward to hearing from you.

Best regards,

Petronela

Dear Julie,

Have you contacted the casino? Was there any development? 

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Hello

yes after I kept sending three emails a day asking where is my money ?

i finally received my money and my account is closed .

my advise to others with same issue keep emailing them u til you get your money .

thanks for all your help

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Julie, for your confirmation and advice for other players. Please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru