HomeComplaintsJohnny Kash Casino - Casino website is not loading properly.

Johnny Kash Casino - Casino website is not loading properly.

Amount: A$1,500

Johnny Kash Casino
Safety Index:Very low
Submitted: 18 Jun 2020 | Case closed : 05 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is inquiring about the website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I have experienced constant problems trying to load the casino web page. It lets you sign in, but then will lock you out for hours. You can't even live chat with the. I have $1500 in my account that I can't access to withdraw.

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4 years ago

Dear Jodie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint more than 12 hours ago, could you please advise if the issue is persisting? Looking forward to hearing from you.

Best regards,

Petronela

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4 years ago

Dear Jodie,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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