The player from Australia is inquiring about the website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.
I have experienced constant problems trying to load the casino web page. It lets you sign in, but then will lock you out for hours. You can't even live chat with the. I have $1500 in my account that I can't access to withdraw.
Dear Jodie,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint more than 12 hours ago, could you please advise if the issue is persisting? Looking forward to hearing from you.
Best regards,
Petronela