HomeComplaintsJohnny Kash Casino - Casino website doesn’t load properly.

Johnny Kash Casino - Casino website doesn’t load properly.

Amount: A$30

Johnny Kash Casino
Submitted: 28 Jul 2020 | Closed : 13 Aug 2020
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Australia is inquiring about casino website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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I deposited $30 into my account and now the website won't load or won't let me login

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Dear Hayley,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint almost 48 hours ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots and try to clear cache & cookies.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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Dear Hayley,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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