HomeComplaintsJohnny Kash Casino - Casino website doesn’t load properly.

Johnny Kash Casino - Casino website doesn’t load properly.

Amount: A$30

Johnny Kash Casino
Safety Index:Very low
Submitted: 15 Jul 2020 | Case closed : 10 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

This casino keeps letting me make a deposit and then straight after that it will not load properly it's making me mad because it is all good when I am depositing then it's f***d and I can't play when I want to.. 😡

Edited by a Casino Guru admin
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4 years ago

Dear Joshua,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint 24 hours ago, could you please advise if the issue is persisting? Have you played any of your deposited funds?

Looking forward to hearing from you.

Best regards,

Petronela

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4 years ago

Dear Joshua,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

I have finally got to use my deposit but the casino still has a lot of loading issues it took me a few days to use the deposit I have not taken the risk of depositing again.. it has great games and I hope that it gets better

Edited
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4 years ago

Thank you very much, Joshua, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

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4 years ago

Dear Joshua,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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