Dear Sharpayy28,
I wish I could help you more, I am very sorry about the situation, but we are unable to continue with the resolution as the casino team has refused to cooperate. Regrettably, the casino is not licensed and has a very low safety index on our site. I also tried to contact them at their email address multiple times and asked them to at least close your account without a chance to reopen and somehow help you in this matter.
This is their last reply:
According to our Terms&Conditions, which you accepted during the registration, a self-exclusion made via online chat or personal manager is valid for 30 days from the blocking date. We would forward a permanent closure request, but the final decision is made not by us. In such a case, we recommend you to block or restrict access to our website from your side, contact your bank and put the limits for depositing, you can also block our email address in order to avoid emails from us.
We are also not restricting any of our customers to unblock their account, if it is not violating our T&C.
I consider their self-exclusion process as highly insufficient, and obviously, there is quite a space for improvement. I have no other option than to close this case as 'unresolved'.
If you have any questions or need further assistance, please let me know.
Best regards, Jozef
jozef.k@casino.guru
Dear Sharpayy28,
I wish I could help you more, I am very sorry about the situation, but we are unable to continue with the resolution as the casino team has refused to cooperate. Regrettably, the casino is not licensed and has a very low safety index on our site. I also tried to contact them at their email address multiple times and asked them to at least close your account without a chance to reopen and somehow help you in this matter.
This is their last reply:
According to our Terms&Conditions, which you accepted during the registration, a self-exclusion made via online chat or personal manager is valid for 30 days from the blocking date. We would forward a permanent closure request, but the final decision is made not by us. In such a case, we recommend you to block or restrict access to our website from your side, contact your bank and put the limits for depositing, you can also block our email address in order to avoid emails from us.
We are also not restricting any of our customers to unblock their account, if it is not violating our T&C.
I consider their self-exclusion process as highly insufficient, and obviously, there is quite a space for improvement. I have no other option than to close this case as 'unresolved'.
If you have any questions or need further assistance, please let me know.
Best regards, Jozef
jozef.k@casino.guru