Jettbet Casino - Player's account has been closed and withdrawal is pending.

Hello, on 20.09 I created an account and deposited PLN 500 using Mifinity to Jettbet. After a few days I performed positive verification on the account. On Saturday, 28.09 I ordered a withdrawal of PLN 2,000 to Mifinity, I had PLN 8,900 left on my account. I did not receive any response regarding my withdrawal. Today, 1.10 when I tried to log in to my Jettbet account it turned out that it had been blocked. The total amount that is on my Jettbet account is PLN 10,900. Support does not respond to emails, live chat service tells me to write emails to the appropriate department.

Hello Darwin88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jettbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, my account was verified on 22.09 at around 12:30, attached is a screenshot taken by me when I could still log into my account. I am also attaching photos from my livechat conversations. I have never received any response to my emails from Jettbet, I asked about the status of my withdrawal, I asked later why my account was blocked, I asked what happened to my money. I have not received any email with a response.

To answer your second question, I have never used any bonus on the Jettbet website, the funds that I have in my account come from my deposit (PLN 500) and the rest from the winnings that I obtained. Total amount around PLN 10,900.

My last contact with Jettbet was yesterday on livechat, I am attaching a screenshot of the conversation. I also wrote an email yesterday, also without a response.

Thank you Darwin88 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Darwin88,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Jettbet Casino to join the conversation.

Dear Jettbet Casino,

Can you please provide more information on why was the player's account closed and withdrawal not processed? If the information cannot be shared publicly, please forward it to me at michal.k@casino.guru

Hello Michal,

The request information has been sent to you.

Kind Regards,

JettBet Team

Thank you for the information and evidence provided, JettBet Team.

Dear Darwin88,

After gathering information and evidence your complaint is sports betting-related. You have been identified by the casino's sportsbook provider as participating in arbitrage betting and/or value betting activities, which is considered a violation of their terms and conditions. We don't have a branch dealing with sports betting yet so we wouldn't be able to advise you correctly, as we don't have enough insight into this area. If you haven’t known that yet, our Casino Guru complaint forum deals with complaints regarding online casinos and online casino games only.

You are welcome to file a complaint with other organizations that address sports betting matters. Unfortunately, we are unable to take your case any further and must reject your complaint. We appreciate your understanding in this matter and sincerely regret that we could not assist you more effectively.

If you encounter any difficulties with this or any other casino concerning casino games in the future, please feel free to reach out to us.

Best Regards,

Michal

Casino Guru