HomeComplaintsJetbull Casino - Player’s underage child has managed to access the casino website.

Jetbull Casino - Player’s underage child has managed to access the casino website.

Amount: €19

Jetbull Casino
Safety Index:Above average
Submitted: 10 Sep 2022 | Case closed : 26 Sep 2022
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

2 years ago

The player from Germany is requesting a refund in the name of his underage child who has managed to deposit funds into casino account. After a closer examination, we ended up rejecting this complaint as unjustified.

Public
Public
2 years ago
Translation

Good day. My underage son unlocked my smartphone without my knowledge and illegally created an account there, made abusive deposits with my Neteller account and (underaged) placed bets. After catching him and alerting the casino to what had happened, I was referred to the T&Cs, no refund is possible. This is about 19 euros that don't hurt the casino, you could have decided individually in my favor. For me, 19 euros is a lot of money. I didn't want to have an account there and didn't even get a chance to read the terms and conditions because my son opened the account.


My only mistake was that I had forgotten my smartphone at home. Unfortunately it is not possible to watch children 24/7. With such a good reputation, the casino could have taken this into account. Especially at 19 euros don't "make out". Too bad, bad casino, its reputation is not justified. You can do business like that...

Automatic translation:
Public
Public
2 years ago

Dear DarthManzus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please specify under whose name was the account created and who has discovered the issue? Do you also have an account in this casino? Was your payment method used to deposit funds into the newly created account and how much was the deposited amount?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela


 

Public
Public
2 years ago
Translation

Good day. The account was created by my child using my name and details. It was discovered by me when I got home and caught him

I don't have an account there and didn't want one. My Neteller account was used to deposit, the amount was €19. Fortunately, there was no more credit on the Neteller account, so the damage is limited.

Many Thanks

Automatic translation:
Public
Public
2 years ago

Thank you, DarthManzus, for the clarification. I'm sorry, but if your child used your name and your payment method to register an account and deposit funds, the casino didn't stand a chance to recognize that it is an underaged person. I wish I could be of more help, but unfortunately, we won't be able to assist you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. Thank you in advance for your reply and understanding.

Public
Public
2 years ago

Dear DarthManzus,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

               

Edited by a Casino Guru admin
Public
Public
2 years ago

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding. 

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news