The player from Germany has been waiting for her winnings since September. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Jet Casino - Player’s withdrawal has been delayed.
Amount: €600
Jet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello casino guru,
I made a withdrawal at jet casino on September 22, 2022. I have confirmation that the money is on the way. I waited 5 working days because that's usually the case. But I haven't got it yet. If I contact you in live chat, I will reply. We forwarded it to the finance department. I would have to be patient. I hope you can help. 
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2 years ago
Dear NicolevanMegen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina, yes I have verified my account and already had a payout. 
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2 years ago
Thank you for your reply, NicolevanMegen. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
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2 years ago
Translation
I took some pictures of chatt lost. I'll send it. And the payout is ready.
because chatt I will send by mail
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2 years ago
Translation
Hello, I see the payment as completed. I don't know how to send the communication to you because the chat will be closed when I'm done with it. Here is a picture of the payout status.
LG Nicole
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2 years ago
Translation
Hello, I just asked again and that was the answer from their side.
LG Nicole
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2 years ago
Translation
Hello Kristina, I just wanted to say that after almost a month of waiting, we have the money in our account. I thank you for your commitment.
I wish you all the best and stay healthy.
LG Nicole
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2 years ago
Awesome news, NicolevanMegen. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
