The player from United States is experiencing difficulties withdrawing her winnings due to external processing issue. We closed the complaint as ‘unresolved’ because the casino failed to reply and is now closed.
Jester Jackpots Casino - Player’s withdrawal has been delayed.
Black points: 100
Amount: $420
Jester Jackpots Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Jester Jackpots Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Delayed payment, status unknown
UNRESOLVED
Case summary
5 years ago
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5 years ago
I won 520.00 on Jan.22, 2020. I played down to $420.00. I have requested my cash out 5 times. Jesters Win, emailed me back stating: they are having processing issues. I asked them to send me a check. Jesters Win Casino stated: they only do bank wires; however, they can't give me a process date. It has been over 6 weeks!!!
Jesters Win are not adhering to their own policy and procedures. This is misleading and scamming!!!!
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5 years ago
Dear Kimberly,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for a time frame regarding your delayed withdrawal, but, before we do so, please could you clarify if you have opted for a bank wire transfer, or you’re still waiting for other preferred payment method to become available again. It seems as the casino is trying to resolve their problems with external payment processors, and you found yourself in the middle of this unpleasant situation. Thank you in advance for your reply. I hope we will be able to help you with this case as soon as possible.
Best regards,
Petronela
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5 years ago
Good Morning...
I will take a bank wire or whatever method is available.
Thanks
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5 years ago
Thank you very much Kimberly for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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5 years ago
Hi,
We are very sorry to inform you, but unfortunately the casino now is closed. We have already contacted the casino and we are waiting for a response from them. Once they answer, we will immediately let you know.
Best regrads,
Juli
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5 years ago
Hi Kimberly,
I'm taking over the complaint because Juli is on a vacation. I'm afraid, it seems the casino is closed permanently. I'm trying to get in touch with them but I have to prepare you for the possibility that there will be no response. I will keep you updated.
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5 years ago
Hi Kimberly,
I finally found relevant contact information for the casino and reached out. Let's give the casino a few more days to reply.
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5 years ago
Hi Kimberly,
I'm really sorry, but the casino doesn't reply and there is no other way of contacting it. I'm afraid this battle is lost. I will close the complaint as unresolved. I will keep investigating, if there is something new, I will reopen the case and let you know. I wish I was of more help.
Best regards,
Peter
