JeetWin Casino - Player's account locked without reason and funds recovery solution.

My account locked, when I login my account I can't doing anything, they said me to contact with support in telegram, when I contact them they roughly said not to contact with them there is no solution my account permanently locked, they didn't give any solution about my funds, they didn't explain what's my fault, I have funds on my account

Dear mhmsakibhas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I opened account Nov 20,

There is no verification method in jeetwin,

I played Evo Auto Roulette,

Username: rashedctg730

I need explanation why support said that I don't have any profit to sending them messages, they don't need to explain because I know everything they said,

I don't need to understand about this problem.

I have funds why didn't have right to know what's happens?

Dear mhmsakibhas,

Were your winnings accumulated with or without an active bonus, please? Thank you.

Dear mhmsakibhas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.