The player from Bangladesh had reported that his casino account was locked. The support team, when contacted, had responded roughly and stated that the account was permanently locked, without giving an explanation or a solution for his funds. The player had provided some details about his account and gaming activity, but did not respond to all the questions asked by our team. As a result, due to the lack of response from the player, we had to reject the complaint. We were unable to proceed with any further investigation or provide potential solutions to address the issue at hand.
JeetWin Casino - Player's account locked without reason and funds recovery solution.
Amount: ৳200,000
JeetWin Casino
Safety Index:LowSafety Index
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4.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
My account locked, when I login my account I can't doing anything, they said me to contact with support in telegram, when I contact them they roughly said not to contact with them there is no solution my account permanently locked, they didn't give any solution about my funds, they didn't explain what's my fault, I have funds on my account
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1 year ago
Dear mhmsakibhas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
I opened account Nov 20,
There is no verification method in jeetwin,
I played Evo Auto Roulette,
Username: rashedctg730
I need explanation why support said that I don't have any profit to sending them messages, they don't need to explain because I know everything they said,
I don't need to understand about this problem.
I have funds why didn't have right to know what's happens?
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1 year ago
Dear mhmsakibhas,
Were your winnings accumulated with or without an active bonus, please? Thank you.
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1 year ago
Dear mhmsakibhas,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
