Yes I understand that is your complaint, but like we told you, with Habanero games when you win with free spins, the winnings stay inside the bonus balance of the exact game the free spins were on. So your winnings were in the Super Twister bonus game balance.
This is why you didn't see them in your account balance. We did explain this to you a few times, when you came on the live chat to complain and ask about it. What happened in the end is that your bonus winnings expired.
I hope this clears everything up for you. On other casinos, the free spins might be on different game providers such as NetEnt , Microgaming, Play n Go or other providers. With them the free spins winnings get credit to your bonus balance in your account. But with Habanero it's different, we can't control this.
So if we see this creates a lot of confusion with players, then we might switch the free spins to a different game provider. We really try our best to keep our players happy and satisfied. So, I'm very sorry you are left with a bad first impression.
Yes I understand that is your complaint, but like we told you, with Habanero games when you win with free spins, the winnings stay inside the bonus balance of the exact game the free spins were on. So your winnings were in the Super Twister bonus game balance.
This is why you didn't see them in your account balance. We did explain this to you a few times, when you came on the live chat to complain and ask about it. What happened in the end is that your bonus winnings expired.
I hope this clears everything up for you. On other casinos, the free spins might be on different game providers such as NetEnt , Microgaming, Play n Go or other providers. With them the free spins winnings get credit to your bonus balance in your account. But with Habanero it's different, we can't control this.
So if we see this creates a lot of confusion with players, then we might switch the free spins to a different game provider. We really try our best to keep our players happy and satisfied. So, I'm very sorry you are left with a bad first impression.