Jeetplay Casino - Player’s account has been blocked.

Hello i used to play on jeet play more than 1 year, Now i win some money from jeetplay, but they blocked my account and refused to give winning money, they shows different types of excuses, i gave all the documents and proof but they don't give me my money. Please solve this.

Dear nitparmar17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Nitin and CasinoGuru,

This bad review comes as a surprise. Why don't you share the facts with Casino Guru instead of writing false facts?

This player registered under someone else's identity (different name and surname) and when we started verification, we noticed that the credentials on the account did not match the person who had deposited or claimed to play on the account.

Upon further investigation and chats with support the player claimed his real name is Nitin but likes the name Riddhi, so used it upon registration. So we immediately blocked his account for review, due to a suspected breach of our terms for 3rd party deposits and use on an account. Later this was confirmed with proof of documentation and player acknowledging that Riddhi is a different person.

After this we have been receiving messages through Riddhi's email asking about his "friend's" pending withdrawal and to answer him (Nitin) on his personal email which is not associated with the account.

The player broke the rules, and there are consequences to these actions. The player should explain to us in the first place why he used a friend's name and not his own. Temporary freezing of an account is going to happen when we ask for a bank statement and ID and see it doesn't match. These are standard KYC checks and procedures.

Hi

I have give all the documents, which you asked to me.

My bank statement where i always deposited money for playing.

Also when i create id i have submitted all my documents, the only fact is that i usesd user name of my friend and his birthday, which is not at all problem, i used to play every time my own account and deposit money from my bank account. I gave all the proof but still you don't release my winning money. It's so disgusting

I used my bank account for deposit money.here is bank statement.attached.

I gave all the documents which jeet play wanted from me but still not received money in my account.and shows account blocked .

Also i gave all explanation to the jeetplay team properly and all the relevant documents when they asked to me.

Dear nitparmar17,

Could you explain the reason behind registering YOUR account under your friend's name? It is important to note that such an action is considered a violation of one of the fundamental rules of online casinos.

I used my friend name for play because i like her name and there is no any other reason to use her name. I registered with all my documents which are issued by government and also it's legal documents of mine.

And i uses live casino game lighting dice mostly. And uses pure Money, no bonus, no credit etc. Used by me.

Why casino isn't refunded money if i played with wrong identity?

When we lost money on casino,why casino management raised questions about account? If we win by mistake casiono raised such types of dispute.

It is important to recognize that simply liking someone's name does not grant you permission or justify the act of opening a casino account using their credentials. Even if you were unaware of the potential gravity of your actions, it is crucial to understand that, given the circumstances, we are unable to offer any assistance in this matter.

My sole advice to you is to refrain from engaging in such actions in the future and to always ensure that you utilize your own personal information exclusively when registering an account with any online casino. By adhering to this practice, you can avoid any legal and ethical complications that may arise from misusing someone else's identity.

Therefore, based on the reasons mentioned above, I must decline your complaint as unjustified. I appreciate your understanding in this matter and encourage you to reflect on the importance of maintaining integrity and responsibility when participating in online activities.