Jammy Monkey Casino - Player’s withdrawal has been delayed.

they don't want to pay me the profit for the third time they tell me to wait 1-5 working days for 20 days I have no translation fraudsters

Dear Zoya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

hakat.

on 11.02 I received an SMS, with the approved amount, for withdrawal. it says to wait 1-5 days I waited. I did not receive, nor

sms that there is a problem with the transfer, not my money. I write to them every day but the same answer. When I bet I get my money immediately and there is a problem with the transfer. I want the money. they are not waiting for me now.

hakat.

on 11.02 I received an SMS, with the approved amount, for withdrawal. it says to wait 1-5 days I waited. I did not receive, nor

sms that there is a problem with the transfer, not my money. I write to them every day but the same answer. When I bet I get my money immediately and there is a problem with the transfer. I want the money. they are not waiting for me now.

my account has been confirmed, I have sent them all the necessary documents they have requested

I fully understand your frustration, Zoya. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Zoya,

Have there been any developments since our last conversation?

I received my money, thank you for your cooperation

Perfect news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Zoya, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru