The player from Germany has requested a withdrawal and submitted all the documents for the verification almost two weeks ago. It has been pending since. The player finally received her winnings, the issue was resolved.
Jambo Casino - Player’s struggling to withdraw her bonus winnings.
Amount: €1,100
Jambo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Jambo Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Good day. I deposited 50, - in the casino. It went quite well, so that I was already close to 2,000. Payment was not possible, because I still had to implement part of it. Of course I did that too. At some point this was 0 and I was able to pay off.
I applied for the payment on April 8th. I also uploaded my documents. I received an email regarding the documents that they were received and that my payment can now be processed further. Unfortunately nothing has happened yet. I don't get an answer in the chat because they are probably not sitting there. What can I do?
Automatic translation:
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4 years ago
Dear Sandra,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,
Best regards,
Petronela
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4 years ago
Thank you very much Sandra for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved in the near future. I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.
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4 years ago
Hi Sandra,
I looked at your complaint and understand the situation. Let's see what the casino's standpoint is.
I would like to ask the Jambo Casino to reply to this complaint.
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4 years ago
Translation
Hi!
the case has now been resolved. After 16 days I finally received the payment. Still, I don't find something serious. To make people wait so long. This is not the case in other casinos. Since the payment is processed within 8 hours and the next day in the account. Will no longer visit the Jambo Casino and also advise everyone against it. Thanks anyway for your effort
Edited
Automatic translation:
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4 years ago
Hi Sandra,
Thank you for the update. I'm glad you finally received your winnings. Thank you for using the Casino Guru complaint resolution center. I will now mark the complaint as 'resolved' in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
