JacksPay Casino - Player's account has been blocked.

I had been playing for about a month and once I got up to 900$ all the sudden I got logged out and when I talked to them they said I had multiple accounts but that is a lie I just opened my account with them a month before if I had multiple accounts when I sign in there would be more than one saved on my Google account to choose from. I guess they just don't like to pay out I'm not surprised I think I'll just stick to real casinos.

Hello Brian,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Have you accumulated your winnings with or without an active bonus, please?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Brian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.