HomeComplaintsJacks Club Casino - Player's account has been closed and funds confiscated.

Jacks Club Casino - Player's account has been closed and funds confiscated.

Amount: €500

Jacks Club Casino
Safety Index:Below average
Submitted: 17 Oct 2024 | Case closed : 05 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 hours ago

The player from Ireland reported that the casino had blocked his withdrawal and subsequently deactivated his account while he had a balance of $500. The casino had stopped communication, including banning the player from Telegram and not responding to emails. The Complaints Team attempted to gather more information from the player to assist with the issue but ultimately had to reject the complaint due to a lack of response.

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2 weeks ago

This casinò is a scam. They blocked my withdrawal, while I was waiting them to solve the problem I lost much money , then they deactivated my account when my balance was 500$. Banned me from telegram, don’t answer to my email…

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2 weeks ago

Dear spokloki,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which games you played?

Could you kindly confirm if you passed the full KYC verification?

Have you received any more detailed explanation as to why your account was deactivated?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika


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2 weeks ago

Could you please specify which games you played?

in house games, slot


Could you kindly confirm if you passed the full KYC verification?

yes I did


Have you received any more detailed explanation as to why your account was deactivated?

no, they don’t answer to my email

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2 weeks ago

Thank you for your reply. Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me the link or screenshots with the bonus offer along with its Terms and Conditions.

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1 week ago

Dear spokloki,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 hours ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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