Thank you for raising this matter. At JacksClub.io, we take security and fairness very seriously to protect both our players and the integrity of our platform. We appreciate Casino Guru’s role in facilitating this dialogue, and we want to provide clarity regarding this issue.
The user’s withdrawal request was temporarily placed on hold due to potential irregularities that raised security concerns. As part of our standard procedures, we requested additional Know Your Customer (KYC) verification to ensure compliance and protect our platform from potential exploits.
Despite multiple attempts on our end to work with the user and obtain proper KYC verification, the user repeatedly tried to circumvent our KYC verification by paying other people to verify his account for him. This type of behavior suggests a possible breach of our system.
To further investigate and ensure platform security, we temporarily disabled some of our in-house games, including Tower, Mines, and HILO. This step was taken as a precautionary measure while we assess any potential exploits.
If and when the security issue is resolved, we remain willing to work with the user to conduct proper KYC verification. Our ultimate goal is to maintain a safe and fair gaming environment for all.
We are committed to transparency and look forward to collaborating with Casino Guru to find a fair resolution.
Thank you for raising this matter. At JacksClub.io, we take security and fairness very seriously to protect both our players and the integrity of our platform. We appreciate Casino Guru’s role in facilitating this dialogue, and we want to provide clarity regarding this issue.
The user’s withdrawal request was temporarily placed on hold due to potential irregularities that raised security concerns. As part of our standard procedures, we requested additional Know Your Customer (KYC) verification to ensure compliance and protect our platform from potential exploits.
Despite multiple attempts on our end to work with the user and obtain proper KYC verification, the user repeatedly tried to circumvent our KYC verification by paying other people to verify his account for him. This type of behavior suggests a possible breach of our system.
To further investigate and ensure platform security, we temporarily disabled some of our in-house games, including Tower, Mines, and HILO. This step was taken as a precautionary measure while we assess any potential exploits.
If and when the security issue is resolved, we remain willing to work with the user to conduct proper KYC verification. Our ultimate goal is to maintain a safe and fair gaming environment for all.
We are committed to transparency and look forward to collaborating with Casino Guru to find a fair resolution.