Dear spokloki,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which games you played?
Could you kindly confirm if you passed the full KYC verification?
Have you received any more detailed explanation as to why your account was deactivated?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear spokloki,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which games you played?
Could you kindly confirm if you passed the full KYC verification?
Have you received any more detailed explanation as to why your account was deactivated?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika