Jackpoty Casino - Player’s account is currently inaccessible.

Hi guys seriously? I spent nearly over 2k losing than I suddenly win and you guys block my account ? I was really enjoying your website and games also playing more and spreading the word out to people to sign up but this ain’t it ? I was seriously gonna use that money to support my brother who has cancer and do good hence why I used my last bit of coin for some luck so upset at least give me something back 😞 etc …

Dear Malouamour,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackpoty Casino.

I checked the website and it currently seems to be offline from everywhere:

Please allow me to ask you a few questions, so I can better understand the situation. 

• When was the last time you were in contact with casino support and what did you discuss?
• Does the disputed amount represent your current balance in the casino?
• Is there any bonus currently active on your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hi Tomas thank you so much for getting back to me ,

When was the last time you were in contact with casino support and what did you discuss?

• i wasn’t able to access the website , it refreshed and suddenly showed a blank page 😞

Does the disputed amount represent your current balance in the casino?

• yes that was the balance I withdraw

$5632 it was pending & I played with some but decided not to continue anymore

Is there any bonus currently active on your account?

Not sure about bonus because I don’t use them , I was just enjoying my time with my cousin and this happened 😞

the website went back on

I got through to customer service

and emailed them all my verification documents etc

now they saying they can’t withdraw my money unless I have my physical card copy which my bank card is only physical and don’t receive a physical one cause it’s online purchases and shopping …

but I’ve called my bank to get a confirmation that it’s my card and will send it to them ?

also I’ve been blocked out again can’t access the site

The bank replied to me with this 

I’ve sent the casino copy of my digital too so I’m confused and upset ?

My account has been approved just waiting on withdrawal now , they keep getting cancelled for some reason

Dear Malouamour, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Malouamour,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.