HomeComplaintsJackpoty Casino - Player's account closed after attempts over several years.

Jackpoty Casino - Player's account closed after attempts over several years.

Amount: ??

Jackpoty Casino
Safety Index:High
Submitted: 26 Mar 2024 | Case closed : 15 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

8 months ago

The player from Germany had been attempting to close his casino account for years without success. After making another deposit, the account was finally closed. He demanded a refund of all his deposits due to the substandard Return to Player (RTP) he had experienced. However, he did not have any of his account closure requests saved. We asked for further details but did not receive a response. Therefore, we were unable to further investigate the complaint and had to reject it.

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9 months ago
Translation

Hi


I have been trying to delete my account for YEARS and absolutely nothing happened.


My account was finally closed TODAY after YEARS!


I demand the casino to refund ALL DEPOSITS!


Unfortunately, I no longer have the old emails but I tried several times to close the account without success.

Today, after YET ANOTHER DEPOSIT, it was finally closed!



Automatic translation:
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9 months ago

Dear nix1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please explain what is your reason for closing your casino account and what reason you gave to the casino?
  • Do I understand correctly that you didn't save any of your account closure requests?
  • When did you create your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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8 months ago
Translation

I have been trying to close my account for years and it was ignored!


Unfortunately I no longer have the emails, my spam folder has deleted them.


The reason I wanted to close my account was because of the substandard RTP...

I have deposited more than enough and to date I have not been able to win anything at this casino.


This whole thing has been going on for years and I never want to hear about this casino again.



Automatic translation:
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8 months ago

Thank you for your reply, nix1. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

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8 months ago

Dear nix1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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8 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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