The player from Germany had been attempting to close his casino account for years without success. After making another deposit, the account was finally closed. He demanded a refund of all his deposits due to the substandard Return to Player (RTP) he had experienced. However, he did not have any of his account closure requests saved. We asked for further details but did not receive a response. Therefore, we were unable to further investigate the complaint and had to reject it.
Jackpoty Casino - Player's account closed after attempts over several years.
Amount: ??
Jackpoty Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Hi
I have been trying to delete my account for YEARS and absolutely nothing happened.
My account was finally closed TODAY after YEARS!
I demand the casino to refund ALL DEPOSITS!
Unfortunately, I no longer have the old emails but I tried several times to close the account without success.
Today, after YET ANOTHER DEPOSIT, it was finally closed!
Automatic translation:
Public
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7 months ago
Dear nix1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain what is your reason for closing your casino account and what reason you gave to the casino?
- Do I understand correctly that you didn't save any of your account closure requests?
- When did you create your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
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7 months ago
Translation
I have been trying to close my account for years and it was ignored!
Unfortunately I no longer have the emails, my spam folder has deleted them.
The reason I wanted to close my account was because of the substandard RTP...
I have deposited more than enough and to date I have not been able to win anything at this casino.
This whole thing has been going on for years and I never want to hear about this casino again.
Automatic translation:
Public
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7 months ago
Thank you for your reply, nix1. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
