The player from Germany is struggling to receive a bonus with his deposit. The player confirmed the spins were later received.
JackpotPiraten Casino - Player didn't receive a bonus.
Amount: €50
JackpotPiraten Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Yesterday I made a €50 deposit at JackpotPiraten.de casino, the offer had 100 free spins, but they didn't give it to me. I spoke via email and they told me that I have to lose my money and then I could play it, the offer didn't say that. I lost my money the free spins didn't come and as they write the live chat they do it.I won't answer.Is this a legit casino?Your own conclusions.
Automatic translation:
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Public
1 year ago
Dear kostasnkalamakis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly the bonus appears as active in your account? Have you tried launching the game the spins are for?
Thanks in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
Translation
I didn't see my bonus (in my account) and yes I tried many times to find the free spins in the particular game but without success.
Many thanks
Konstantinos ****
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Do I understand correctly you received the free spins from the casino after all? May we consider the issue resolved?
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1 year ago
Dear kostasnkalamakis,
I'm glad to hear that you received the free spins as promised after all. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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