JackpotGuru Casino - Player’s deposit has never been credited to his casino account.

Jackpot guru is the worse casino ever in counter.imagine 4 hours waiting time for the deposit to come to the account it is unusual to gigadat.your excitement turn into frustration.i don't know why this casino still exist.they should be out of business if this is there performance.i believe there's a scam happening here.connot be trusted casino.who ever give the ratings of this casino.i know they paid a lot but if I'm with them I don't gamble my reputation with this casino.guru is just desperate of money I think bec

This is not deserve even 5 out of 10.why letting there misery lingering on.stop there misery by giving 4 out of 10 ratings for them not to be suffer instead of keeping them.guru is all about money its not a good source of information regarding online casino.

Dear Tolits81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Could you please advise which payment method you have opted for to deposit funds into your account? If there’s any relevant communication, please forward it along with your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Tolits81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Player's additional comments:

Guru I'm Done relying on your review ratings.and I believe it's all about money why they got there ratings high.but in reality this are the casino that need to be stay away.the higher the ratings they got from guru the more money they pay.and Bec more money they pay.They are dangerous to Play.it never stand any chance to those who are in top ratings. You know that GURU.dont fool me your shit.? And stop sending email.im done doing business with you.and it cost me a lot by relying your review ratings.which is fuck-up. 

I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

Could you please advise which payment method you have opted for to deposit funds into your account? If there’s any relevant communication, please forward it along with your payment receipt to petronela.k@casino.guru.

Dear Tolits81,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.