The player from India has been blocked without further explanation. The complaint was closed as unjustified because we had been provided with sufficient evidence confirming that the player still has access to his account and that there is no pending withdrawal or remaining balance on his account. Although the player deposited 6000 INR in the casino, the funds have been lost by playing in the casino.
JackpotGuru Casino - Player's account has been blocked.
Amount: 245 INR
JackpotGuru Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
JackpotGuru Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
5000 plus 1000 deposited on promotional ad. No bonus given.not even free spins. Worst of all On Starburst slot game spins prelocked to cyphen out rs6000. Posts promotional ads to CHEAT.Now the account is blocked with rs 300 balance.Not allowed to retransfer
Public
Public
2 years ago
Dear jayarama2905,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Yes kyc documents, adhaar and visa debit card submitted and verified. Attempted to withdraw residual amt rs 245 or so .Negated citing below minimum. When tried to login again a message saying no permission from your country , flashed.
Public
Public
2 years ago
Thank you very much jayarama2905 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
2 years ago
Hello, jayarama2905,
I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite JackpotGuru Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear JackpotGuru Casino Team,
Could you please provide us with an explanation of the player's situation in more detail? What next steps should the player take to get his account unblocked and withdraw? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?
It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.
Public
Public
2 years ago
Dear jayarama2905,
I have been provided with sufficient evidence to show that you still have access to your account and that there are no pending withdrawals or any balance left on your account. Although you deposited INR 6000 in your account, the funds have been lost by playing in the casino. After gathering all the necessary information we are closing this complaint as unjustified due to a loss of the disputed funds and basically a non-existing issue.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that regulates the casino. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Best regards,
Branislav, Casino.Guru
