JackpotGuru Casino - Player cannot complete account verification.

Jackpotguru is not allowing me to verify my account. When e press verify i just get kicked out from the website. Could you help me verify my account so i get my money out?

Dear Jakkalayy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise if you've managed to provide any documents and if they were approved?
• Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hey!

yes i have delivered 2/4 documents that was needed. On the 2 first documents i wasn’t kicked out and i could easily send the documents what was asked for. But now i just get kicked out of the website. I have tried to reach out to the live chat and support but without any luck. They said many times they have fixed it but it still dont work. So thats why im contacting you and need help to get withdrawn my money

Thank you very much for your reply, Jakkalayy. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Jakkalayy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.